Frequently Asked Questions (FAQ) about our CBT Training

Do you have FAQS for eBooks? answer
What is Computer Based Training? answer
Why is self-study better than classroom training? answer
What is the minimum specification of PC I need to have? answer
Do your courses include exams? answer
What support do you provide? answer
What warranty do you offer on the course media? answer
Do you offer any guarantees? answer
What are the licensing options available? answer
Why do I need to become certified? answer
What are Practice Examination Simulators? answer
What happens if the industry's certification tests change? answer
What if I want to upgrade and still keep my old media? answer
How long will it take me to complete a self-study course? answer
How Do I Interact With The CD-ROM Training Material? answer
What Are The Features Of Interactive CD-ROMs? answer
Who are the experts that put the courses together? answer
What are your CBTs like? answer
How do I find out about new products and/or services? answer
I can't find what I'm looking for, what can I do? answer
 

CBT is training that can be accomplished from your desktop or laptop computer, recently this has been expanded to include the possibility of having training material viewable on your Handheld Device too! We are looking into this technology currently, and expect it to dominate the industry in a not too distant future!

Computer based training is highly effective because you learn when YOU want to learn. You aren't tied to rigid class-schedules or appointments. You don't have to complete the whole lesson if you don't wish. Just hit "Pause" and return later.

We've been developing computer based training for quite some time now. We have an impressive list of courses that we've already developed, and we're currently working on some new projects that are scheduled for completion very soon.

We have A+, Network+, CDIA, MOUS Certification, Office 2000 courses, many Practice Examination Simulators, and we even have an "A+ Spanish" training course! In addition to the complete MCSE 2000 and MCSE for NT 4, we have the individual MCP courses as well!

Our self-study courses combine instructor led video lectures with workbook and computer-based training. We have found that utilizing more than one learning method greatly enhances a student's retention level. In addition, with self-study you own the material and may refer back to it again and again. In a classroom environment, if you miss what the instructor says, you've missed it, with our instructors being recorded, you may rewind as often as you like! Not only is self-study more comprehensive than classroom training, it is available for a fraction of the cost!

No. Our CBT (Computer Based Training) courses do not include exams. Exams are taken at approved centres. You can find the nearest centres to you by visiting www.vue.com or www.2test.com and following instructions / providing information about the certification and locations you are interested.

All of our courses include one year of unlimited technical support. You can email our technical support personnel who will answer any question you have about your training program.

You may call or email us with your issue - contact details are on provided on our Contact Us page. Further, Specialized Solutions will support you directly - if you prefer - by providing you with one year's educational support.

If any of the CD-ROMs, are delivered broken or unuseable you may send them to us and we will happily replace them free of charge.

Specialized Solutions Inc:
"Specialized Solutions offer a guarantee that students will pass the Microsoft and or CompTIA Certification exams by using our materials as follows:

If the registered user fails any one Certification exam twice after using our study material - showing us a score of 95% or better twice using our practice exams within 180 days of purchase, and can show proof of failure for the Certification exam twice, then the product may be returned for a refund of the purchase price, less shipping and handling charges."

Single User Licence:
A non-transferable Licence, which permits the purchaser to install the training on a single PC for use by a single user. Unless otherwise stated, products are 'Single User Licence'.

Site Licence:
Our site Licence is loaded on a server and accessed by the users. The price is calculated according to the maximum number of concurrent users.

Unlimited User Library Licence:
An unlimited user library Licence is loaded on ONE computer in a lab or library and can have unlimited users on that computer.

BBC Library Licence:
A BBC (British Broadcasting Corporation) Library Licence allows one user at a time, to use the purchased material, be it in video or CD-ROM format.

For 'Site Licence' and 'Unlimited User Library Licence' prices, please use the Contact Us page with appropriate details. If you provide us with a telephone number, then we will call you back.

Note: Any or some of 'duplication', 'sharing', 'multiple installations' and 'electronic transmission' of any content is/are against Specialized Solutions' terms and conditions and world-wide copyright.

By obtaining your certification you can provide recognized proof of your professional achievements. Being certified validates that the holder has reached a level of competence that is accepted and valued by the industry. These credentials enhance job opportunities, as some employers require certification as a condition of employment or for advancement opportunities. If you are self-employed, being certified will boost customer confidence and provide you with a larger customer base.

Our Practice Examination / Test Simulators (or exam simulators) are the most comprehensive test preparation tools on the market. Each 'advanced' practice exam test simulator contains hundreds of questions and is designed to deliver questions in a multitude of study options, including a study mode, a certification mode, an adaptive mode and a customizable objective review mode. We also have 'entry-level' for your consideration.

Visit our practice exams page for more details.

"When a certification test changes and Specialized Solutions produces an upgrade for the certification program, we offer our previous customers free upgrades on the interactive CD-ROM's for up to 1 year from date of orginal purchase. The customer simply returns their old CD-ROMs, and receives the new ones absolutely free. These upgrades do not include the textbooks or test engines, but Specialized Solutions does offer these packages at substantially reduced prices."

Specialized Solutions always offers an extremely low upgrade price to customers who don't want to send in their old media. This way our customers can keep their information on the old technology as well as stay current with the new.

Each of our courses is designed to be the equivalent of attending a 40-50 hour seminar.

This is a Snapshot from our Interactive Windows 2000 Professional Interactive CD-ROM (exam # 70-210). Notice that our instructor, Gordon Taylor, is shown inside the Video Box and that the Windows 2000 desktop is shown surrounding him. This facilitates learning because at the same time you are hearing the material explained to you, he can show you via mouse and graphic illustrations what exactly he is referring to. Also, please notice that at any time you can choose to stop, pause, fast forward, or rewind the video at will. You can skip ahead to other portions of the training CD-ROM or go back to review as much as you need to. The "Practice Exams" are available at any time.

James Parris is an MCSE, MCP+ Internet, MCT and CNE Certified Instructor. He has instructed throughout the United States, and his reputation as a dynamic instructor is proven once again through these instructional cbt's. Currrently, Parris is a certified instructor for 24 Microsoft courses, 13 Novell courses and 6 3Com courses.

Parris' vast experience and detailed knowledge of Microsoft's products, combined with his personality and presentation techniques, make this series an effective and fun process of mastering Microsoft's Software.

Shawn Oliver is a training specialist for the entire Microsoft Office family of products. He is an MCP, MCT and MOUS Certified Instructor. Shawn's easy-to-understand format and straight-forward, hands-on delivery make him one of the most effective technical application trainers in the industry.

Gordon Taylor is an MCSE, MCP+Internet, and an MCT (Microsoft Certified Trainer). Gordon has taught classes ranging from MCSE classes to HTML to JavaScript, and is qualified to teach 11 different courses. He is currently working as a Senior Engineer and travels throughout the country teaching and consulting. For our course, Gordon presents the material in a straightforward and to-the-point manner, and most importantly, uses hands-on visuals to demonstrate the Microsoft Exam #70-210 course objectives.

Vernon Pierce II is a well-traveled technical instructor with many years of experience backing his presentations.  He is an MCP, MCT, MCSE, and is certified to instruct in twenty-eight courses.  Pierce served eleven years in the United States Marine Corps as a supervisor and instructor in Metrology.  From there he continued as a Metrology Technician for the next five years.  From 1996 to the present time he has been working as a Technical Training Consultant, and MCSE instructor and a network setup / support / administration expert.

Charles S. Dworkis, "Charlie", brings over 10 years of information technology knowledge into his presentations that are informative and entertaining. He is the Senior Vice President and Managing Partner of Prima Technologies, LLC in New York. Charles' certifications include: MCSE+I, MCT, MCSS, MCSST, CCA, CCI, CNE, CNI, CNS, CIP, CCNA, A+, Network+ and i-Net+.