'MCP 70-623' tutorials : learn for your exam/certification with this MCP 70-623 training course.

Microsoft Certified IT Professional: Customer Support Technician (MCITP: Consumer Support Technician) credential validates the knowledge and skills required to deploy and support the Windows Vista operating system. Courseware for the MCITP: Consumer Support Technician will arm students with knowledge on deploying Windows Vista, managing security, and troubleshooting network issues.

This 70-623 class teaches students how to install application packages on Windows Vista computers for support scenarios and how to identify technical problems that can occur in an organization's client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications. 

This course follows the approved Microsoft course curriculum, ensuring you receive the training and knowledge needed to succeed.

Maintaining and Troubleshooting Windows Vista Computers
Module 1: A Troubleshooting Methodology

• Overview of a Troubleshooting Methodology
• Overview of Troubleshooting Stages
• Troubleshooting Component Areas

Module 2: Troubleshooting Operating Systems

• Overview of the Windows Vista Startup Process
• Troubleshooting the Windows Vista Startup Process with Windows RE
• Troubleshooting Operating System Services

Module 3: Troubleshooting Hardware

• Overview of Troubleshooting Hardware
• Dealing with Physical Failures
• Dealing with Device Driver Failures
• Troubleshooting Printing in Windows Vista
• Troubleshooting Microsoft BitLocker Protected Computers

Module 4: Troubleshooting Networks

• Determining Network Settings
• Troubleshooting Network Connections

Module 5: Troubleshooting Security Issues

• Overview of User Account Control
• Troubleshooting User Account Control
• Implementing Windows Firewall
• Implementing Windows Defender

Module 6: Troubleshooting Applications

• Windows Application Troubleshooting
• Web Application Troubleshooting

Module 7: Maintaining and Optimizing Windows Vista

• Maintaining Windows Vista
• Optimizing Windows Vista Performance
• Monitoring Windows Vista

Supporting the Windows Vista Operating System and Applications
Module 1: Windows Vista Desktop Deployment Infrastructure

• Windows Vista Desktop Deployment Infrastructure
• The Components of BDD 2007
• Identifying the Support Scenarios

Module 2: Preparing to Apply Desktop Images

• Preparing the Target Computer
• Backing up the User State

Module 3: Supporting Computers with Desktop Images

• Obtaining the Desktop Image
• Verifying the Desktop Image Application

Module 4: Installing Applications

• Preparation Steps for Installing an Application Package
• Application Package Deployment Methods

Module 5: Restoring and Validating User State

• Restoring User State
• Verifying User State

Module 6: Troubleshooting Desktop and Application Installations

• Desktop Installation Troubleshooting
• Application Installation Troubleshooting