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Microsoft Certified IT Professional: Enterprise Support Technician (MCITP: Enterprise Support Technician) credential validates the knowledge and skills required to deploy and support the Windows Vista operating system. The upgrade courseware for the MCITP: Enterprise Support Technician will arm students with knowledge on deploying, managing security, and troubleshooting network issues on the new Windows Vista Operating System.
This 70-621 class teaches MCSDT students how to install, upgrade and configure the Windows Vista operating system as well as how to support end-users with network connectivity, security, application installation, and compatibility issues and logon problems. It also teaches how to identify technical problems that can occur in an organization's client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications.
This course is relevant for individuals currently holding the MCDST certification. When you pass Exam 70-621 UPG: Upgrading Your MCDST Certification to MCITP Enterprise Support, you complete the requirements for the following certifications:
-Microsoft Certified IT Professional: MCITP- Enterprise Support Technician
-Microsoft Certified Technology Specialist: MCTS- Windows Vista, Configuration
This training follows the approved Microsoft course curriculum, ensuring you receive the training and knowledge needed to succeed.
Maintaining and Troubleshooting Windows Vista Computers
Module 1: A Troubleshooting Methodology
Overview of a Troubleshooting Methodology
Overview of Troubleshooting Stages
Troubleshooting Component Areas
Module 2: Troubleshooting Operating Systems
Overview of the Windows Vista Startup Process
Troubleshooting the Windows Vista Startup Process with Windows RE
Troubleshooting Operating System Services
Module 3: Troubleshooting Hardware
Overview of Troubleshooting Hardware
Dealing with Physical Failures
Dealing with Device Driver Failures
Troubleshooting Printing in Windows Vista
Troubleshooting Microsoft BitLocker Protected Computers
Module 4: Troubleshooting Networks
Determining Network Settings
Troubleshooting Network Connections
Module 5: Troubleshooting Security Issues
Overview of User Account Control
Troubleshooting User Account Control
Implementing Windows Firewall
Implementing Windows Defender
Module 6: Troubleshooting Applications
Windows Application Troubleshooting
Web Application Troubleshooting
Module 7: Maintaining and Optimizing Windows Vista
Maintaining Windows Vista
Optimizing Windows Vista Performance
Monitoring Windows Vista
Supporting the Windows Vista Operating System and Applications
Module 1: Windows Vista Desktop Deployment Infrastructure
Windows Vista Desktop Deployment Infrastructure
The Components of BDD 2007
Identifying the Support Scenarios
Module 2: Preparing to Apply Desktop Images
Preparing the Target Computer
Backing up the User State
Module 3: Supporting Computers with Desktop Images
Obtaining the Desktop Image
Verifying the Desktop Image Application
Module 4: Installing Applications
Preparation Steps for Installing an Application Package
Application Package Deployment Methods
Module 5: Restoring and Validating User State
Restoring User State
Verifying User State
Module 6: Troubleshooting Desktop and Application Installations
Desktop Installation Troubleshooting
Application Installation Troubleshooting
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