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MCITP 70-685 : Pro: Windows 7, Enterprise Desktop Support Technician Training (Prices exclude VAT)
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[other products in "MCITP"]
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MCITP 70-685 : Pro: Windows 7, Enterprise Desktop Support Technician Training
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| Description: |
As a Microsoft Certified Partner course, you can be certain that this course will provide you with all the tools necessary to successfully prepare for your MCITP certifications.
Module 1: Windows 7 Recovery Environment
- Introduction
- Configuring and Troubleshooting Startup Settings
- Operating System Services Issues
- Module Review
Module 2: Using Group Policy
- Resolving Client Configuration Failures
- Help Desk Trouble Tickets
- Module Review
Module 3: Hardware Device and Driver Issues
- Physical Failures
- Device Driver Failures
- Manage Unsigned Drivers
- Install Driver in Driver Store
- Manage Device Driver Installation
- Help Desk Incidence Reports
- Module Review
Module 4: Network Connectivity Issues
- Understanding Network Settings
- Troubleshoot IPv4 Connectivity
- Name Resolution
- IPV6 Networks
- Module Review
Module 5: Remote Connectivity Issues
- Creating a VPN Connection
- Network Policy Settings
- Using Remote Desktop
- Using Remote Assistance
- NAP Issues
- DirectAccess Issues
- Module Review
Module 6: Logon and Resource Access Issues
- Configure Password Policies and User Properties
- Identify Logon Errors
- User Profile and File Access Issues
- Offline Files and Printer Access Issues
- File Access Trouble Ticket
- Module Review
Module 7: Security Issues
- Encrypting and Recovering a File
- Recovering BitLocker-Protected Drives
- Internet Explorer and Content Access Issues
- File Permissions Issues
- File Access Permissions
- Module Review
Module 8: Operating System and Application Issues
- Application Operations Issues
- Applying Application and Windows Updates
- Module Review
Module 9: Performance Related Issues
- Resource Monitor
- Performance Monitor
- Data Collector Set
- Performance Monitor Alerts
- Overview of Event Viewer
- Assign a Task to an Event
- Module Review
- Exam Prep: Questions 1-27
- Exam Prep: Questions 27-53
- Exam Prep: Questions 54-75
- Program Summary
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