ITIL (IT Infrastructure Library) v3 Foundations Training Course - with hard back book

The ITIL (the IT Infrastructure Library) v3 Foundations certification training course successfully prepares students for the ITIL v3 Foundations exams by teaching the core fundamentals of ITIL practices: service management as a practice, the service lifecycle, key principles and models, selected roles, processes and functions, technology and architecture and the ITIL Qualification scheme.

The ITIL Certification is administered by the IT Infrastructure Library.  It is the most widely accepted approach to IT service management in the world.   ITIL provides a cohesive set of best practices in information technology, drawn from the public and private sectors internationally.  It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.  Candidates for this course are typically IT professionals, business managers, project managers and business owners.

This ITIL v3 Foundations certification training course maps directly to the exam objectives and offers numerous features such as exam tips, case studies, and practice exams.

Introduction to ITIL

• Version 2
• Compare V2 to V3
• The Service Lifecycle

Module 1 - Service Management: Business Requirements

• Foundations and Cycles
• PDCA Plan-Do-Check-Act and The Basics
• The Process Model
• RACI - Responsible Accountable Consulted Informed

Module 2 - ITIL Service Lifecycle Model

Module 3 - Service Strategy: Service Portfolio

• Value Creation
• Resources and Capabilities, Business Case and Service Model
• Risk and Strategic Servicing
• Process Activities, Demand Management and Financial Management

Module 4 - Service Design Processes

• Service Catalog and Service Level Management
• Availability Management
• IT Service Continuity and Information Security Management

Module 5 - Service Transition: Change Management

• Asset and Configuration Management
• Release and Deployment Management

Module 6 - Service Operation: Functions

• Processses

Module 7 - Continuous Service Improvement