Use 'Excellence in Service' tutorials : training course to learn quickly, interactively and cost-effectively.

Course Overview:
Providing excellent customer service is imperative in today's highly competitive market. With an increasingly demanding customer base searching for the greatest value for their time and money, no company can afford to ignore the impact that customer service has on its bottom line. Every business, regardless of industry, must focus on customer service to attract and retain internal and external customers. Companies who consistently provide excellent customer service set themselves apart from their competitors, enjoy a loyal customer base, and, therefore, experience high profit margins. The Excellence in Service curriculum consists of eight courses.

Four of the courses are for employees:
- Excellence in Service Part 1: Fundamentals for Employees
- Excellence in Service Part 2: Providing Exceptional Customer Service
- Excellence in Service Part 3: Working with Upset Customers
- Excellence in Service Part 4: Communicating with Customer Virtually.

And, four of the courses are for managers:
- Excellence in Service Part 5: Creating an Exceptional Service Environment
- Excellence in Service Part 6: Establishing Service Standards
- Excellence in Service Part 7: Building a Customer Service Team
- Excellence in Service Part 8: Building Lasting Customer Relationships.