Duration: 6 Sessions - 8-10 Hours
Effective Meeting Skills
Sect A: Effective Meeting Skills
-
Introduction
- Course Overview
- Why Meetings?
- Types of Meetings
Sect B: Planning Meetings
- Four Ws
- Agendas
- Time and Place
- Layouts
Sect C: Conducting Meetings
- Leading Meetings
- Interaction
- Handling Conflict
Sect D: Improving Meetings
- After the Meeting
- Group Responsibilities
- Distractions
Sect E: Meeting Success
- Keys to Success
- Conclusion
Increasing Employee Productivity
Sect A: Employee Productivity
- Introduction
- Changing Workplace
- Employee Input
Sect B: Suggesting for Success
- Overview
- Successful Suggestions
- Benefits
Sect C: Value Management
- Defining Value
- Functions
- Defining Functions
Sect D: Improving Productivity
- Overview
- Gather Information
- Identify Functions
- Generate Ideas
- Consolidate Ideas
- Evaluate Ideas
- Recommend the Idea
Sect E: Productivity PlusvOverview
- Employee Input
- Suggestion Systems
- Finding Functions
- Six Success Steps
- Team Productivity
- Conclusion Mentoring
Sect A: Mentoring
- Introduction
- Course Overview
- The Story of Mentor
- What is Mentoring?
- Helping Agents
- Mentoring Relationships
Sect B: Mentoring Skills
- Communication Skills
- Shifting Context
- Listening
- Feelings and Feedback
- Productive Confrontation
- Providing Information
- Authority and Permission
- Exploring Options
Sect C: Mentoring for Results
- Negative Behaviors
- Mentoring Challenges
- Enjoy the Rewards
- Case Studies
- Conclusion
Team Leadership
Sect A: Working Together
- Introduction
- Key Fact
Sect B: Manage Your Mind
- Differences
- Stereotyping
- Cultural Discomfort
- Key Fact
Sect C: Manage Your Words
- Words and Culture
- The Humor Dilemma
- Key Fact
Sect D: Manage the Unspoken
- Time, Space, Touch
- New Awareness
- Key Fact
Sect E: Putting Diversity to Work
- The Rewards
- Conclusion
Team Problem Solving
Sect A: Team Problem Solving
- Introduction
- Course Overview
- Fact File
Sect B: Problem Recognition
- Process
- Gathering Information
- Fact File
Sect C: Problem Labeling
- Data Collection
- Labeling Techniques
- Defining the Label
- Fact File
Sect D: Problem-Cause Analysis
- Root Cause
- Techniques
- Fact File
Sect E: Optional Solutions
- Confirming Root Cause
- Search for Solutions
- Fact File
Sect F: Resolving the ProblemvDecision Making
- Fact File
- Action Planning
- The Six Steps Working Together
Sect A: Working Together
- Introduction
- Key Fact
Sect B: Manage Your Mind
- Differences
- Stereotyping
- Cultural Discomfort
- Key Fact
Sect C: Manage Your Words
- Words and Culture
- The Humor Dilemma
- Key Fact
Sect D: Manage the UnspokenvTime, Space, Touch
- New Awareness
- Key Fact Sect E: Putting Diversity to Work
- The Rewards
- Conclusion |
