|
Duration: 5 Sessions - 6-8 Hours
Excellence in Supervision
Sect A: Getting Started
-
Self-Assessment
- Objectives
- Introduction
- Supervisory Power
- Case Study
- Assessment
Sect B: Managing Performance
- Setting Expectations
- Giving Feedback
- Handling Problems
- Staying Flexible
- Assessment
Sect C: Communicating Proactively
- Delegating Tasks & Time
- Effective Meetings
- Talking to Your Boss
- Case Study
- Assessment
Sect D: Coaching for Excellence
- The Good Coach
- The Coaching Process
- Assessment
Sect E: Dealing with Change
- A Modern Skill
- Positive Change Management
- Case Study
- Conclusion
Project Management
Sect A: Project Management
- Introduction
- Course Overview
Sect B: Defining the Project
- What is a Project?
- Project Life Cycle
- Project Definition
- Key Fact
Sect C: Planning the Project
- Planning Process
- Quality
- Specifications
- Time
- Costs
- Key Fact
Sect D: Implementing the Project
- People Skills
- Work in Progress
- The Human Factor
- Key Fact
Sect E: Completing the Project
- Evaluating Results
- Conclusion
Giving & Receiving Feedback
Sect A: Critical Feedback
- Self-Assessment
- Objectives
- Introduction
- Early Influences
- Assessment
Sect B: Responding to Critical Feedback
- 3 Types of Feedback
- Feedback Attack
- Responding to Feedback
- Feedback Attack
- Assessment
Sect C: Giving Constructive Feedback
- Steps to Giving Feedback
- Listen Up
- Workplace Feedback
- Giving Positive Feedback
- Feedback Attack
- Summary
- Conclusion
Managing Disagreement
Sect A: Understanding Conflict Management
- Self-Assessment
- Objectives
- Conflicts & Disagreements
- MODI
- Assessment
Sect B: The Nine Styles
- Introduction
- Firm Styles
- Listen Up!
- Neutral Sytles
- Listen Up!
- Flexible Styles
- Assessment
Sect C: Steps for Managing Disagreement
- Explore
- Say What?
- Plan & Prepare
- Say What?
- Implement
- Summary
- Assessment
Supreme Teams
Sect A: Why Teams?
- Introduction
- Types of Teams
- Team Prerequisites
- Team Empowerment
- Identifying the Customer
- Customer Relationship
Sect B: Fundamental ElementsvTeam Values
- Team Norms
- Team Lifecycle
Sect C: Team Development
- Team Components
- Mutual Goals
- Design & Leadership
- Rules & Guidelines
- Team Dynamics
- Team Controls
- Evaluation
Sect D: Competencies & Pitfalls
- Core Competencies
- Pitfalls
- Teamwork
- Effective Meetings
- Ineffective Feedback
- Mutual Respect
- Listening Tools
- Your Next Step |
