The Leadership Series provides five complete courses of instruction to help organizations develop leaders. Courses include:
- Powerful Communication Skills
- Powerful Presentation Skills
- How to Supervise People
- How to Coach an Effective Team
- How to Handle Conflict & Confrontation.
Powerful Communication Skills Training Course - Communicating is more difficult in today's fast-paced technological world. It takes special skills to get people to listen to you - skills you will learn in this desktop interactive media presentation. This dynamic interactive training will help you identify the key elements of communicating and give specific techniques for improving. You'll learn how to easily improve the way you communicate and start reaping the rewards immediately! People will respond to you more positively. You won't have to repeat yourself over and over, trying to be understood. You'll be more in tune with what others need and be more assertive in getting your needs met. Send a clear message...be a powerful communicator.
Powerful Communication Skills Course Outline
Session 1
Section A: Introduction · Tour · Communication Skills
Section B: Listening Concepts · Attending · Following · Reflecting · Listening Skills
Section C: Communication Methods · Passive · Aggressive · Assertive · Emotional Control · Being Effective
Section D: Basic Communication Skills · Nonverbal Skills · Body Language · Eye Contact · Public Speaking · Writing Skills · Applying Skills
Section E: Pressurized Situations · Overview · Negative Self-talk · Handling Criticism · Problem Solving · Conflict Management
Section F: Communication Tools · Charisma · Technology · Applying Concepts · Conclusion
Powerful Presentation Skills Training Course - No matter what your role, the power and impact of a clear, persuasive presentation style is your most effective business ally...whether you're in front of one or 100 people. Learn to skillfully present your ideas with impact and confidence! This training is a truly innovative, practical approach to mastering the fundamentals of presentations. Present with confidence, you can do it!
Powerful Presentation Skills Course Outline
Session 1
Section A: Getting Started · Introduction · Audiences · Attention
Section B: Presentation Style · Your Personality Type · Personality Types · Out of the Gray Zone · Presentation Flowchart · 3 Presentation Models · To Speak or Not to Speak
Section C: Presenting Your Material · What Disarms an Audience · What Arms an Audience · Rapport · Exchange of Needs · Humor · Interruptions · NLP
Section D: Tips & Tactics · Powerful Negotiation · Leading a Meeting · Tips for the Voice · Fear Factor · Conclusion
How to Supervise People Training - You could be the world's greatest supervisor if only your employees would cooperate! There's nothing more challenging than trying to achieve your goals through others. You have to be a manager, a psychologist and a den leader all in one. Now effective leadership is within your reach, with this step-by-step training. Inspire others to perform with pride, delegate effectively and watch productivity climb. Get people to take ownership of their jobs, so you can devote your time to the big picture.
How to Supervise People Course Outline
Session 1
Section A: Leadership · Supervision & Leadership · Five Action Steps · Power Points · Delegation · Building Blocks · The PDCA Cycle · Value-Added · Review
Section B: Managing Your Time · Take Control · Time Management · Stress Management · Handling New Employees · Training Employees · Recognition · Review
Section C: Supervisory Success · PDCA - Management Tool · Promotions · Problem Employees · EEQ/AAR · Communication · Meetings · Presentations · Review
How to Coach an Effective Team Training Course - All successful teams have one thing in common — a highly effective leader who gets everyone to pull together, while inspiring trust, commitment and respect.
In this results-focused, high-energy desktop interactive media, you'll discover the crucial coaching and leadership skills you need to mold a group of diverse individuals into a cohesive team of motivated, enthusiastic achievers. Coach Joe will inspire you to develop the leadership techniques that will encourage people to rise to new levels of performance. You'll also learn new communication approaches for handling conflict and negativity, and discover a wealth of coaching and counseling methods designed to bring out the best in your people
How to Coach an Effective Team Course Outline
Session 1
Section A: Management Perspectives · Getting Started · Paradigm Shift · Facilitator Comments · Take the Quiz · Becoming a Manager · Organizational Chart · Model Organization
Section B: Coaching · Improving Performance · Team Stages · Barriers to Performance · Clarifying & Probing · Inspiring · Motivating
Section C: Mentoring · Examples · Metoring = Instruction · Lead by Example · Need to Mentor · Mentoring Review · Empowerment · Benefits of Mentoring · Getting Results
Section D: Counseling · When to Counsel · Confronting · Respect vs. Like · How to Confront · Ways to Get Solutions · Consequences/Rewards · Attitude Change · Facilitator Follow-up
Handling Conflict & Confrontation Training Course - There's no escaping conflict in the workplace, at home or with your personal relationships. Whenever diverse individuals work together, there are bound to be differences of opinion, miscommunication, and unwelcome criticism - even out-and-out confrontations. In this solution-based interactive desktop media, you'll find proven tactics to help you defuse volatile situations and remain in control when tempers flare and emotions overheat. Exercises and assessments let you practice your own conflict resolution skills, and check your progress along the way. This training program delivers an array of tools, techniques and strategies to help you resolve differences fairly and honestly, without causing frustration, anger or resentment. Solutions for solving all kinds of people problems - perfect for teams!
Handling Conflict & Confrontation Course Outline
Session 1
Section A: Handling Conflict · Introduction · Positive Effects · Negative Effects · Misconceptions · Reflections
Section B: Types of Conflict · Three Types · Internal Conflict · Interpersonal Conflict · Intergroup Conflict · Reflections
Section C: Stages of Conflict · Three Stages · Everyday Concerns · Significant Challenges · Overt Battles · Reflections
Section D: Managing Conflict · Five Styles · Collaboration · Obliging · Dominating · Avoiding · Compromising · Reflections
Section E: Maintaining Relationships · Principles · Guide |
