Duration: 5 Sessions - 8-10 Hours Empowerment
Sect A: Empowerment
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Introduction
- What is Empowerment?
- Key Fact
Sect B: Changing Organizations
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The New Workforce
- Customers
- A Different Way
- Key Fact
Sect C: Changing Mindsets
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Overlooking Customers
- From Pyramids to Circles
- Resistance to Change
- Key Fact
Sect D: Changing Relationships
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With Customers
- With Coworkers
- Teams
- Key Fact
Sect E: Changing Structures
-
Get Feedback
- Develop a Vision
- Define Measurements
- Conclusion
Managing Change at Work
Sect A: Managing Change
-
Introduction
- Course Overview
- Key Fact
Sect B: Facing Change
-
Dealing with Change
- Effective Managers
- Leading Change
- Key Fact
Sect C: Understanding Change
-
The Change Model
- Denial
- Resistance
- Exploration
- Commitment
- Key Fact
Sect D: Leading for Change
- People and Change
- People and Denial
- People and Resistance
- People and Exploration
- Conclusion
Managing for Commitment
Sect A: Managing for Commitment
- Introduction
- Key Fact
Sect B: The New Workforce
- What is Loyalty?
- The New Millennium
- New Values
- Key Fact
Sect C: Building Commitment
- Trust
- Communication
- Showing You Care
- Key Fact
Sect D: Six Steps to Loyalty
- Catering to Employees
- Step 1: Communicate Candidly
- Step 2: Empower Employees
- Step 3: Develop Employees
- Step 4: Show Appreciation
- Step 5: Manage Ethically and Impartially
- Step 6: Promote Workplace Wellness
- Conclusion
Organizational Vision, Values & Mission
Sect A: Organizational Vision, Values, and Mission
- Introduction
- The Visioning Sequence
- Key Fact
Sect B: Clarifying Values
- Core Values
- From Rules to Values
- Key Fact
Sect C: Scan the Current Situation
- Reality Check
- Effective Scanning
- Key Fact
Sect D: Define the Mission
- A Flexible System
- Organizational Identity
- A Living Statement
- Key Fact
Sect E: Create a Vision
- Picturing the Vision
- Change Management
- Clarity
- Key Fact
Sect F: Implement the Vision
- Vision and Strategy
- Conclusion
Quality at Work Sect A: Quality at Work
- Introduction
- Course Overview
- Key Fact
Sect B: Quality Consciousness
- Attitude
- Communication
- Pride
- Key Fact
Sect C: Quality Standards
- Shared Standards
- Q-Match
- Key Fact
Sect D: The Three C’s of Quality
- Commitment
- Competence
- Communication
- Key Fact
Sect E: Goal Setting
- Defining Value
- Things to Remember
- Key Fact
Sect F: Perfection Standards
- The Perfection Problem
- PAS Options
- Key Fact
Sect G: How To’s of Quality
- Summing Up
- Conclusion |
