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Resourses: |
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| Product: |
GOAL Customer Service (Formerly LCCIEB) |
| Summary: |
Learn everything from building customer loyalty to overcoming communication barriers to balancing the needs of customers and the company you are working for. New improved version of course launched 1 Oct 2004. The course meets the same syllabus but has been updated and should better prepare students for the exam. PLEASE NOTE THAT LCCIEB ARE CHANGING THEIR NAME TO GOAL AS OF 1 SEPTEMBER 2004. THIS WILL NOT AFFECT THE COURSE OR EXAM AT ALL. |
| Requirements: |
n/a |
| Hours of Study: |
140 |
| External Exam Information: |
Examinations are held in Summer and Winter. The exam dates will vary from year to year (and may be held in different months) but the dates for 2005 are 16th June and the 23rd November. Please note that these are only the dates for 2005 and may differ for following years. A mailing will be sent to student to inform them of the deadline for applying for these exams. There are exam centres throughout the UK and in most countries overseas. We aim to to find a centre as close to the student as possible. |
| Additional Exam Fees: |
£26 |
| Student Profile: |
NB. COURSE TITLE CHANGING TO LCCI IQ PLEASE ADVISE STUDENTS THAT THIS WILL BE TITLE OF QUALIFICATION> THERE IS NO OTHER CHANGE TO THE COURSE OR EXAM |
